Travel Industry Spins a Mean Web
If you want a hard-edged, no bull**** view of Web 2.0, take a good look at the Hotelmarketing.com website.
A lot of web travel stuff is YouTube level crap riddled with bad links and phony deals–cheapest fare to LA, one stop over in Herzgovina. But this particular site has some pretty interesting and practical stuff on what the web is and isn’t good for.
The travel industy is pretty closely tuned to 2.0. In fact, it’s one of the few consumer businesses where people can do all their business for a complex trip without ever talking to a human being. In contrast, if you’re getting a car, renting or buying a place to live, or looking for a job, you’re going to be talking to a lot of ***holes along the way.
In the travel biz you can transact pretty much seamlessly, and the competition is harsh, so people know right away when what they’re doing is rubbing people the wrong way.
This site’s value is in screening and linking sites and articles with commerce import, like the stuff on travel sites kayak, SideStep, and Mobissimio. And you probably don’t have ManageSmarter on your everyday reading list, so you’ll miss amusing stuff on bad customer service.
Plus there’s various stuff floating around about pricing trends in travel. Very interesting . . . .
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